Thank you for shopping with Winston Winder. We are committed to providing all our customers with a secure and transparent payment experience.
Please read our Payment Policy carefully to understand how payments and transactions are processed on our Website.
1. Accepted Payment Methods
We currently accept the following payment methods:
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Visa
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Mastercard
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American Express
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Apple Pay
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PayPal
2. Payment Currency
All transactions on our Website are processed in U.S. dollars (USD).
3. Payment Authorization
Your payment will be charged immediately after your Order is successfully placed, and you will receive an Order confirmation by email containing the relevant details.
In the event that a payment is declined or flagged as potentially fraudulent by our payment or e-commerce platform:
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The Order will not be processed;
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You will be notified by email;
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You may be asked to try again or use another payment method.
4. Order Verification
For fraud prevention and compliance purposes, we may contact you to confirm certain details before processing your Order.
This may include:
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Verification of your email address;
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Confirmation of your shipping address;
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A request for identification in rare cases involving suspicious activity.
We reserve the right to cancel any Order that does not successfully pass our verification process.
In such cases, a full refund will be issued using the original payment method, subject to applicable law.
5. Failed or Cancelled Payments
If your payment fails or is cancelled:
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Your Order will not be processed;
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You may need to return to the checkout and complete the payment again.
If funds have been charged but your Order has not been confirmed, please contact Winston Winder Customer Service as soon as possible through the contact details provided on our Website.
6. Cancellation and Refund Policy
Order Cancellations
If you wish to cancel your Order after payment has been processed, please contact Winston Winder Customer Service within 12 hours of placing your Order.
Cancellation requests are subject to the Order’s processing status and applicable law.
Where a cancellation is accepted, the refund will be issued using the original payment method.
Refunds
Please refer to the Winston Winder Return & Refund Policy for information regarding refund eligibility, processing times and return procedures.
Refunds may take up to 30 business days to appear in your account, depending on your bank or payment provider.
7. Fraud Prevention
To protect our customers and prevent fraudulent activity, Winston Winder reserves the right to conduct payment and Order verification checks.
We may request additional information or confirmation for transactions that are considered potentially high-risk.
Orders that cannot be successfully verified may be cancelled and refunded, subject to applicable law.
8. Contact Us
For any questions regarding payments, Orders or refunds, please contact Winston Winder Customer Service through the contact details provided on the Winston Winder Website.
We aim to respond to all customer inquiries within 24 business hours.