Terms of service

These General Terms and Conditions of Service (the “Terms”) govern the use of the Winston Winder website and purchases made through the Winston Winder online store (the “Website”).

By accessing the Website or placing an Order, you agree to these Terms without reservation.

1. General Information

Winston Winder sells physical products to individual consumers.

Any use of the Website constitutes the Customer’s full and complete acceptance of these Terms.

We reserve the right to modify these Terms at any time. The version applicable to an Order shall be the version in effect on the date the Order is placed.

2. Access to the Website

Access to the Website is free of charge for any user with an Internet connection.

We do not guarantee that the Website will be available at all times. Access may be temporarily suspended for maintenance, updates or in the event of technical issues.

3. Products

We make every effort to present our Products as accurately as possible, including through photographs, descriptions and dimensions.

However:

  • Colors may vary depending on the user’s screen or display settings.

  • Minor differences may exist between the images displayed on the Website and the actual Product.

Such differences shall not be considered defects.

We reserve the right to modify or discontinue any Product without prior notice.

4. Prices

Prices are displayed in the currency indicated on the Website.

We reserve the right to modify prices at any time. However, the price charged for an Order shall be the price displayed at the time the Order is confirmed.

Unless otherwise stated, shipping costs are not included in the Product price and will be clearly indicated before payment is confirmed.

5. Orders

The Customer agrees to provide accurate, complete and up-to-date information when placing an Order.

We reserve the right to refuse or cancel an Order in the following circumstances:

  • Suspected fraud;

  • Inaccurate or incomplete information;

  • Payment issues;

  • Product unavailability.

An Order confirmation will be sent by email and shall constitute evidence of the transaction.

6. Payment

Payment is due immediately when the Order is placed.

The payment methods accepted are indicated during the checkout process.

Transactions are secured through specialized payment service providers.

Winston Winder does not have access to the Customer’s complete banking or payment card information.

7. Delivery

Delivery times are provided for information purposes only and may vary.

A delivery delay shall not, where permitted by applicable law, give rise to a claim for compensation.

The Customer is responsible for ensuring that the delivery information provided is accurate and complete.

In the event of an incorrect or incomplete delivery address, additional shipping or re-delivery costs may apply.

8. Right of Withdrawal

The Customer may have a statutory right of withdrawal in accordance with applicable law.

Full details regarding returns, withdrawals and refunds are provided in the Winston Winder Return & Refund Policy available on the Website.

9. Liability

To the extent permitted by applicable law, Winston Winder shall not be held responsible for:

  • Improper or incorrect use of the Products;

  • Normal wear and tear of the Products;

  • Indirect or consequential damages;

  • Incompatibility with the Customer’s equipment or other products.

The Customer is responsible for using the Products in accordance with their intended purpose and any instructions provided.

Nothing in these Terms shall exclude or limit any liability or statutory rights that cannot legally be excluded or limited under applicable law.

10. Intellectual Property

All elements of the Website, including text, images, logos, designs and other content, are protected by applicable intellectual property laws.

Any reproduction, modification, distribution or use of Website content without prior written authorization is strictly prohibited, except where permitted by law.

11. Personal Data

Personal information is collected and processed in accordance with the Winston Winder Privacy Policy.

12. Force Majeure

Winston Winder shall not be held liable for any failure or delay in performing its obligations where such failure or delay results from circumstances beyond its reasonable control, including natural disasters, strikes, pandemics, transportation disruptions, network failures or other events of force majeure.

13. Applicable Law

These Terms shall be governed by the laws applicable in the country where the company is legally established, subject to any mandatory consumer protection provisions applicable to the Customer.

In the event of a dispute, the parties shall seek to reach an amicable solution before initiating legal proceedings, where applicable.

14. Contact

For any questions regarding these Terms, please contact support@winstonwinder.com through the contact details provided on the Winston Winder Website.