Shipping policy

At Winston Winder, we do everything we can to deliver your order quickly and safely.

This Shipping Policy explains our order processing times, delivery times and the conditions applicable to the shipment of your orders.

1. Shipping Destinations

We currently ship within the United States.

For any specific questions regarding delivery to a particular location within the United States, please contact Winston Winder Customer Service before placing your Order.

2. Order Processing Time

All Orders are carefully prepared and inspected before shipment.

Processing and preparation time: 2 to 4 business days

This time is required to:

  • Verify your Order;

  • Prepare and package the Product;

  • Perform a quality control check;

  • Hand the package over to the shipping carrier.

Orders placed during weekends or public holidays will be processed on the next business day.

3. Delivery Times

Once your package has been shipped, it will be handled by our shipping partners.

Estimated transit time: 5 to 8 business days

Delivery times may vary depending on:

  • Your location within the United States;

  • Periods of high demand, such as sales, holidays or promotional periods;

  • Carrier-related delays;

  • Unforeseen transportation or logistical circumstances.

4. Estimated Total Delivery Time

Estimated total delivery time: 7 to 12 business days

This estimate includes order processing, preparation and transportation.

We make every effort to ensure that your Product reaches you as quickly as possible.

Please note that delivery times are estimates and may occasionally be affected by circumstances beyond our reasonable control.

5. Shipping Costs

Shipping costs are displayed during the checkout process.

Depending on current offers and promotions, shipping may be free of charge or subject to a shipping fee.

6. Order Tracking

Once your Order has been shipped, you will receive a shipping confirmation containing:

  • Your tracking number;

  • A tracking link provided by the shipping carrier.

Tracking information generally becomes active within 24 to 48 hours after shipment.

7. Damaged or Lost Packages

We take particular care when packaging our Products to ensure they are properly protected during transportation.

However, if your package arrives damaged:

  • Take photographs of the package and the Product;

  • Contact Winston Winder within 48 hours of receiving your Order.

After reviewing the situation, Winston Winder may provide:

  • A replacement Product; or

  • A full refund, as applicable.

If a package is officially declared lost by the shipping carrier, Winston Winder will take the necessary steps to resolve the issue.

8. Incorrect Address

The Customer is responsible for providing accurate and complete delivery information when placing an Order.

If an incorrect or incomplete address prevents delivery:

  • Additional re-shipping costs may be charged to the Customer;

  • Winston Winder may not be responsible for loss or non-delivery resulting from incorrect delivery information provided by the Customer, subject to applicable law.

9. Exceptional Delays

Although uncommon, certain delays may occur due to:

  • Severe weather conditions;

  • Periods of high logistical demand;

  • Carrier disruptions;

  • Transportation delays;

  • Other circumstances beyond our reasonable control.

In such cases, Winston Winder Customer Service remains available to assist you and help ensure the successful delivery of your Order.

10. Contact

For any questions regarding the delivery of your Order, please contact support@winstonwinder.com through the contact details provided on the Winston Winder Website or in your Order confirmation.

We generally respond within 24 business hours.

Thank you for your trust and welcome to Winston Winder.