Refund policy

We want you to be completely satisfied with your purchase. If you are not, our return and refund policy is designed to be simple and transparent.

1. Return Period

You have 30 calendar days from the date you receive your order to request a return.

Unfortunately, returns requested after this period cannot be accepted.

2. Return Eligibility

To be eligible for a return:

  • The product must be unused.

  • The product must be in its original condition.

  • The product must be returned in its original packaging.

  • All accessories, instructions and included items must be present.

We reserve the right to refuse any return that does not meet these conditions.

3. Return Procedure

Before sending any product back, you must contact Winston Winder to obtain return instructions.

Once your return request has been approved, you may ship the product to the following address:

Return Address:
ZhengYun International Co. Limited
Commerce Xihu District
Building 13 Huatai Entrepreneurship
330009 Hangzhou
CHINA

Return shipping costs are the responsibility of the customer.

We recommend using a tracked shipping service, as Winston Winder cannot be held responsible for packages lost during return shipping.

4. Defective Products or Incorrect Orders

If you receive an item that is:

  • Damaged;

  • Defective; or

  • Different from the product you ordered,

please contact Winston Winder within 48 hours of receiving your order, providing photographs of the product and its packaging.

In such cases, return shipping costs will be covered by Winston Winder, and a replacement or refund will be offered, as applicable.

5. Refund Processing Time

Once the returned product has been received and inspected:

  • The refund will be issued within 14 calendar days.

  • The refund will be made using the same payment method used for the original order.

  • You will receive a confirmation once the refund has been processed.

Please note that the time required for the funds to appear in your account may vary depending on your bank or payment provider.

6. Non-Refundable Items

Certain items may not be eligible for a refund, including:

  • Personalized or customized products;

  • Final-sale or clearance items;

  • Products returned incomplete or damaged.

7. Contact

For any questions regarding a return or refund, please contact support@winstonwinder.com through the contact details provided on the Winston Winder website or in your order confirmation.

We are committed to responding to your request as quickly as possible.